Terms & Conditions

Terms and Conditions: 

Products listed on this website are offered and sold under the terms and conditions of sale, DOD holds all the rights to amend or to update them without prior notice.

The images of the products are for illustrative purposes only. Certain content, products are offered via third parties, We make all reasonable efforts to truly display the attributes of our products, including the applicable colours. However, we try our best to provide accurate specifications, descriptions and prices of the products. We reserve the right to discontinue any product at any time.

An electronic receipt is sent upon confirmation of the order via SMS and email. If we are unable to fulfil an order, our customer care service will approach you with all the details and refunds will be cleared if paid by card.

Product Prices:
The prices listed on the site for the products are all inclusive of VAT. The price of a product does not include delivery charges. In event of a price error, we have complete authority to cancel the order.

Cancellation Policy:
DOD customers can cancel their order any time before it is handed over to the courier, otherwise please contact our customer care service team for assistance. DOD issues a full refund for any cancelled orders, which may take up to 3-30 working days depending on the payment method and issuing bank policy.

Multiple Product Orders:
For multiple product orders, we will make every attempt to ship all the items contained in that order at the same time. Products that are unavailable at the time of shipping will be cancelled from the order, after informing you via a phone first. If the payment will is made through a card, then the payment be transferred back in full once the products are delivered to you, the payment will be refunded through a credit card. You will always be charged for the products you order, plus any applicable shipping charges.

We accept online payments made by Visa , PayPal and MasterCard (debit/credit card). We also accept cash on delivery which applies to all of United Arab Emirates. All payments are accepted only in AED currency. Any dispute arising regarding the payment shall be dealt in accordance with the laws of the United Arab Emirates and our customer's hotline should be approached immediately. Please be informed all the outline transaction are safely and accurately carried out . The cardholder must retain a copy of the transaction records.

Delivery / Shipping Policy: 
We are in partnership with third party courier companies to process the deliveries across the United Arab Emirates. At present we only operate within the United Arab Emirates, hence our locations of delivery are within the local boundaries. There is no identity requirements at time of delivery, the customer is requested to submit his accurate address and full contact details while confirming the order and are also advised to schedule a proper timing while getting the confirmation call from the courier. We apologize in case the delivery arrives late or takes longer thane expected, you can always call our customer service team from 8:00 Am to 8:00 Pm on 06-5562505 or send an email to [email protected], however we offer delivery within 1-2 business days if the order is confirmed before 3:00 Pm. 

If you are not satisfied with our products, then just make sure to contact us within 7 days from the date your order was delivered to you. Please note that sale and promotional items cannot be refunded or exchanged online or in store. We do not refund delivery charges. Check here for more on Return and refunds.

Governing law:
All the terms and conditions of this website are governed by the laws of United Arab Emirates which are applicable to all of its emirates. You agree to submit to the jurisdiction of the courts of this country in the event of dispute.

Use of this site:
You can shop online from this website if you are 18 years of age or older or are using the site under the supervision of your parent(s) or legal guardian.
Unless formally authorized in writing by us, DOD reserves all rights to reproduce, distribute, display, sell or otherwise use the content for commercial purpose. You are solely responsible for keeping your passwords and other account identifications safe and secure. 

Intellectual Property:
While accessing this website, customer agrees to obey the law and to respect the intellectual property. DOD is a registered trade mark, which reserves the intellectual property rights of this website and all the content published on this site including site design, photos, videos, sounds, texts, graphics and software compilations. Nothing on this site or in these terms and conditions grants you, by implication or otherwise, any license or right use any of the trademarks displayed on this site, implying that you may nor use any of our content for any other purposes.

Beauty and Cosmetics:
All the beauty products should be used in accordance with the manufacturer's instructions, warnings and guidelines. To avoid potential reactions, always check the product's ingredients.

Limitation of liability:
In no event shall DOD be liable to participate for any indirect, special , incidental, consequential or punitive damages. By permission from law, we exclude all the conditions, warranties or other terms that may apply to our website or on our content. DOD is not liable for any loss or damage, any action taken based on the information received, through or from this website does involve DOD. We are also not responsible for any virus or technologically harmful material that may infect your equipment through your use of this website.

All the matters governing to access or usage of this website, including all disputes, will be solved under the law of United Arab Emirates. Any controversy, claim or disputes related to these terms and conditions shall be referred to and settled by the confidential bindings. No recovery may be sought or received from the damages other than out of pocket expenses, except that the privilege party will be entitled to loss and attorney's fees. DOD reserves the right to pursue the protection of our rights with respect to intellectual property rights and confidential information through the courts.

Privacy Policy:
DOD will not trade with or provide services to OFAC or sanctioned countries. Users are responsible for maintaining the confidentiality of their accounts. We respect the dignity of all nationalities, therefore, products with changed country flags, colors or any modification will be rejected without notification. Please be informed that we use your information to understand how our site is used and how we can improve it, which includes sending marketing emails and push notifications. Personal information is only shared with third parties with your permission for shipping and delivery purposes, otherwise, in accordance with our policy, we will not disclose or transfer your personal information.

Company Name: Al Waqt Al Haqiqi Gen. Tr. LLC
Address: Office 204, Victoria Building. Al Mujjarah, Sharjah , United Arab Emirates.
Email: [email protected]