Return & Refund Policy
RETURN ON PROMOTIONAL ITEMS:
Please note that all the products showcased in Promotional Page are Non Refundable, Non Exchangeable & Non Returnable unless the product is received damaged or not as described. Customers with bulk orders can contact our customer care service to get proper information about their orders.
RETURN ON LINGERIE PRODUCTS:
Products which are ordered online by all platforms categorized under Lingerie Section / Undergarments are non returnable as well as non refundable. Similarly, we strongly believe in maintaining a proper hygiene for our customers and not to accept return or exchange of the products which can be unhygienic for others.
RETURN ON COSMETICS / MAKEUP PRODUCTS:
As we are keen to maintain hygiene and the safety of our customers, we do not accept the returns from Cosmetics / Makeup Products also, products which are unsealed, broken in packaging or found used, will not be accepted for returns. Furthermore, makeup accessories which are applicable on Face, Lips or Others (i.e. Lipsticks, Lip Liners, Lip Gloss, Eye Shadows, Foundation, Eye Liners, Mascara etc.) cannot be returned in any condition. If we receive the products like Makeup Tools, Storage or Non-Applicable Accessories in our Returns Department, we check them thoroughly and make sure that the item is in original condition. If found broken or used, we dispose it immediately and the Customers will not be repaid or amount will not be deposited into Wallet Amount.
RETURN POLICY FOR ONLINE PAYMENT SECTORS:
Making payments online through PayPal, Debit / Credit Card or any other Online Platform are being facilitated with Online Payment Discount i.e. 3% of Total Ordered Amount. However, if the order is requested for a return, the payment will be reimbursed with deducted amounts of Coupons or other Discounts Offer applied by the customer at the time of order i.e. the Final Total at the time of Order.
Further, the courier charges of return will be applicable according to the return policy which is as:
- In case the product is not according to the description or picture showcased.
- In case the product is damaged naturally at the time of delivery.
If the return is requested on the basis of dislike of product or size change, the customer will have to pay the return charges to the courier person who will receive the product.
All the Discount Offers or Coupons will be Frozen on the total amount whether the order is accepted or return is requested by the Customer. The amount refundable will be calculated according to the amount paid at the time of order after calculating each item separately.
- Those customers who are requesting for any return will be charged with 10 AED to 20 AED on each pickup and the amount will be deducted while recharging your Login Wallet Account.
- Refunds will be done only through the Original Mode of Payment.
- We do not accept any return from the items which are purchased from any Promotion or Sale. The items which are not in the promotion will be accepted only.
- Product color or shade may differ due to studio lighting and photography.
For your convenience, we have mentioned the points which are commonly asked by the customers while requesting a return:
1. If you don't like the Product "OR" its Quality "OR" Changed Your Mind:
- If you don't like the product, it's quality or if you have changed your mind for any product or complete order, in that case, you will need to pay the shipping charges for both sides even if the delivery was free.
- In case any promotional coupon code is applied in any order and the return is requested, in that case, the discounted price will be refunded in your Login Wallet Account.
- After deduction of shipping fees, the rest amount of Order will be transferred to your DODuae.com Login Wallet Account which can be utilized for your next orders once the items returned by you are received.
- Home Essential Products are packed by manufacturers after the complete quality and damage check. Opened / Installed / Dismantled products will not be accepted for returns because they cannot be repacked.
- There is No Cash Refund Policy.
2. Damaged Item, Wrong Item or Missing Items in Order:
- If you receive an order with any wrong, damaged item or your ordered item is missing, kindly inform us at your earliest within 7 Days to our Customer Service Helpline.
- We will arrange a courier to pick up the damaged or wrong item and once it received. our warehouse team will inspect. After inspection of the damaged or wrong item, we will initiate the refund to DOD wallet account. Same for the Missing items as well.
3. Products / Orders which cannot be returned:
- If the packing of the item or product is missing, in that case, the order will not be returned.
- Lingeries, Undergarments, Swimwear, Beachwear or Makeup items cannot be returned due to hygienic reasons.
- Used/Reconditioned product or with Broken/Removed tags will not be considered for return as well as if the product is found dirty.
Note: The original shipping charges are Non-Refundable.
UPDATED AS ON: 08-07-2019