Return & Refund Policy
In case the item you received is damaged or defective, you could return an item within 3 Days in the same condition you received and in the original box. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund of your payment to your DODuae.com Login Wallet Account. You can use the same payment for new orders anytime because there is NO CASH REFUND policy in DODuae.com.
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box. Once we receive the returned item, we will process the refund of your payment to your DODuae.com Login Wallet Account which can be used on your next order. There is no CASH REFUND POLICY.
VALID REASONS TO RETURN AN ITEM:
✦ If your delivered product is damaged (physically destroyed or broken) / defective (dead on arrival).
✦ The Product you received is incorrect (presentation different on the website) or incomplete.
✦ You have changed your mind about the purchase.
✦ The size of a Fashion product does not fit.
✦ You do not like the product after opening the package.
For the above reasons, when you place your return product request for the First Time there will be NO CHARGES, but for the Second Time, the customer will be charged for 20 AED.
In cases where the customer requests DODuae.com to return their items, we welcome them and give them a guideline according to our policies.
We are sorry that you're dissatisfied with your purchase. No need to worry. Please return the item in the original condition. We will reimburse the total amount of the purchased item to your Wallet account excluding the courier charges.
The customers are advised to understand the partial return policy which is completely subject to the amount of the product which is being returned, for example:
1. The percentage eligible for free returns is 50% of the total amount.
2. The product which costs less than 50% of the total ordered amount will be charged with standard delivery charges and the remaining amount will be transferred to Login Wallet Account which can be utilized in next order.
3. The orders which cost more than 200 AED, can be considered in partial returns but after coordination with the Customer Service Department and according to the return policy only.
Note: The original shipping charges are Non-Refundable.
UPDATED AS ON: 23-03-2018