FAQs - Frequently Asked Questions
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
- We offer Delivery within 24 Hours when the order is confirmed before 02:00 P.M.
MY ORDER HAS BEEN CONFIRMED, WHAT NEXT. HOW CAN I TRACK MY ORDER?
- We make it very simple. please login to your doduae.com login account and go to MY ACCOUNT. You can see all your order related information there.
I AM NOT SATISFIED WITH THE PRODUCT I RECEIVED, WHAT SHOULD I DO?
If you are not satisfied with your purchase, you can request for return by following these steps:
- Please make sure to contact us within 3 Days from the day your order is delivered.
- Ensure that the item is in its original packaging, unworn and in the same condition you received it.
- You will need to pay the shipping charges for Receiving or Returning. If you order for more than 99 AED then the shipping charges are free, but in case you want to return the item or any of the product from your order, the shipping charges for your return will be deducted from your refundable amount and the remaining amount will be deposited into your Login Wallet Account. We don't have Cash refund policy.
CAN I RETURN MY ITEM AFTER 3 DAYS?
- The items cannot be returned after 3 Days however, there may be situations in which you were not able to return items, in such cases please contact our CUSTOMER SERVICE TEAM (06-5562505) or through the CONTACT US page and file a complaint.
HOW CAN I RECEIVE REFUND TO MY CREDIT CARD?
- Those order placed by credit card or PayPal. then the Payment would be refunded to your card, but depending on the individual’s bank requirements, the amount may take up to a month to reflect on your card statement.
I PAID CASH ON DELIVERY, HOW CAN I RECEIVE REFUND FOR AN ITEM?
- COD (Cash on delivery) order Refund amount will deposit to your DODuae.com Wallet Account. and you can only use it for your next order.
- No Cash refund policy.
I LOST THE ORIGINAL PACKING IN WHICH I RECEIVED THE ITEM, HOW CAN I STILL RETURN IT?
- We accept the return of item only if it is in the original box and/or packaging intact with all labels and barcodes on it, however in this case, please contact our CUSTOMER SERVICE TEAM (06-5562505).
HOW LONG DOES IT TAKE THE COURIER TO COLLECT THE RETURNED ITEMS?
- Typically, Courier representative will contact you within 3-5 Days from the day you requested a return. However, it might sometimes take up to two weeks for a courier to collect the item.
CAN I SCHEDULE TIME WITH THE COURIER TO RETURN AN ITEM?
- At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.
WHO PAYS FOR THE SHIPPING CHARGES, WHEN I RETURN AN ITEM?
- Customer will need to pay all the shipping charges in case he/she don't like the product.
- If the item received a damaged or wrong item or missing, in that case, DODuae.com will pay all the shipping charges. After our team inspects the damage or wrong item.
- Shipping charges are not refundable.
PLEASE NOTE THAT DODUAE.COM IS NOT RESPONSIBLE FOR ANY COURIER CHARGES.