1. Who are the courier partners of DODuae.com?
- Our delivery courier partners are Fetchr, Mara Express and Get Give.
2. What do I have to present at the time of delivery?
- At the time of delivery, there are no identity requirements, the customer is requested to submit his accurate address & contact details while confirming the order.
3. How can I schedule delivery?
- The customers are advised to schedule a proper time while getting a confirmation call from the courier company or our customers can choose the delivery point anywhere while providing the address detail while placing an order.
4. How can I change my delivery address after placing an order?
- Please call us at 06-5562505 or email us at [email protected] or chat with us during 08:30 – 21:30 by clicking on the right bottom hand corner of your device/desktop browser.
5. I’ve been waiting longer than your delivery promised, what should I do?
- We apologize in case your delivery took longer than expected, customers can call our Customer Service Team members on 06-5562505 or send an email to [email protected]
6. My order has been confirmed, what next? How can I track my order?
- Customers can track their orders by visiting our online order tracker: https://doduae.com/track
7. Do you offer collection in UAE?
- We do NOT have any outlet/reception in the UAE to collect the returns directly, only delivery.
8. How long does it take to receive my order?
- We offer Delivery within 24 Hours when the order is confirmed before 02:00 P.M.